Refund policy

Return and Refund Policy - We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. To be eligible for a return, your scaffolding components or packages must be in the same condition that you received them, unused, and in their original delivered state. You will also need the receipt or proof of purchase. To start a return, you can contact us at sbm4sales@gmail.com. Please note that all accepted returns must be sent back to our dispatch yard. Because scaffolding consists of heavy freight materials, the buyer is fully responsible for arranging and paying for all return haulage and transport costs. We do not provide prepaid return labels for heavy goods. Items sent back to us without first requesting a return will not be accepted.
Damages and Issues- Please inspect your order upon delivery and contact us immediately if any components are defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges - The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. Refunds We will notify you once we’ve received and inspected your returned items at our yard, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. You can always contact us for any return questions at sbm4sales@gmail.com.